Terms of Service

These Terms are between Bilcod Yazılım ("Bilcod", "we") and the natural or legal person using Smart Voice Menu ("User", "you").

Smart Voice Menu is a multi-tenant SaaS service for restaurants, including: • QR menu (customer order interface) • Kitchen display (KDS) • Waiter panel (table dashboard + payment) • Voice ordering (Turkish/English/Arabic/Russian speech-to-intent) • Public display and remote control • Restaurant admin panel

You agree to provide accurate information, keep your password secure, and be responsible for all activity on your account. Notify info@bilcod.com immediately if your account security is compromised. If signing up on behalf of a business, you confirm you have authority to represent it.

You may not use the service for: • Illegal content or activities • Copyright infringement • Spam, fraud, or misleading practices • Activities that threaten platform security (DDoS, scraping) • Processing personal data of third parties without consent • Re-selling the service to others (no white-label without permission) Violations may result in account suspension or termination without prior notice.

Pricing is shown on the homepage Pricing section. • 14-day free trial; no credit card required • Monthly or annual subscription • Upgrades take effect immediately with pro-rata adjustment • Downgrades take effect next billing cycle; no refunds for remaining days • Unpaid invoices: account is first put on hold, then suspended after 14 days

**Important:** Smart Voice Menu is a digital service exception under Turkish Distance Sales Regulation (MSY) Art. 15/1-ğ. Upon payment confirmation and service activation, you cannot exercise the 14-day right of withdrawal. The 14-day free trial gives you ample time to evaluate the service before any payment. During the free trial you may cancel at any time at no cost.

We target 99.5% annual uptime. Planned maintenance is announced at least 24 hours in advance, usually during low-traffic hours (00:00-06:00 TR). Third-party service outages (Supabase, Groq, Google, Vercel) are mitigated with reasonable effort.

Our total liability is limited to the subscription fee paid for the month in which the issue occurred. We are not liable for indirect damages, loss of profit, or reputational harm. Under Turkish Consumer Law (TKHK Art. 22/2), the lower limit for arbitration board jurisdiction in 2025 is 17,510 ₺.

Turkish law governs. Disputes are resolved by Istanbul (Çağlayan) Consumer Arbitration Boards and Istanbul Courts. We encourage pre-dispute communication via info@bilcod.com to seek amicable resolution.

These Terms take effect on the date shown in the "Last updated" badge above. Changes are published on this page and material updates notified by email. Continued use after notification constitutes acceptance.